To create an online account and make purchases on the Kanto Site, the User must be at least 18 years old.

The User shall use the Kanto Site in compliance with applicable laws.

The elements and information sent by the user have full legal force. The user acknowledges the electronic purchase and cannot invoke the absence of a signature as a reason for not fulfilling the obligations assumed.

The Kanto Site may contain links to other websites that may provide useful information/tools to its users. These Terms and Conditions do not apply to third party websites. Therefore, if the User visits another website that is linked to the Kanto Site, the User should review and accept that website's Terms of Use and Privacy Policy.

Kanto reserves the right to modify, at any time and without prior notice, the presentation and content of the Kanto Website, its services, and these General Terms and Conditions of Use, while preserving acquired rights with respect to contracts already concluded and those in progress. These modifications are intended to improve the Kanto Website and, at the same time, the services offered to the User, who, if he does not agree with the modifications introduced, may stop using the Kanto Website.

The Kanto Online Store is a registered website and the service provided by the website itself is the responsibility of Kanto.

All texts, illustrations, videos and images reproduced or displayed on the website www.kanto.pt are duly protected by their respective copyrights. Therefore, in accordance with the Code on Copyright and Related Rights, their use is only authorised for private purposes, without prejudice to more restrictive provisions of the said Code. Any total or partial reproduction or representation of the website www.kanto.pt or of any of the elements contained therein is strictly prohibited, subject to legal action being taken against any person who does so.

The user undertakes to fully respect the rights referred to in the previous paragraph and, in particular, to refrain from any action that may violate the law or these rights, such as the reproduction, commercialisation, transmission or public communication of this content, or any other unauthorised action in relation to the same content.

The company names, trademarks and other distinctive signs reproduced on the www.kanto.pt site are protected by the legislation in force on industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to the prior written authorisation of the respective owners. The customer must comply with the general conditions of sale of these products and Kanto is not responsible for any misuse.

4.1 Product Information
Kanto takes into account information on the essential characteristics of the products, based on technical descriptions provided by its suppliers or third parties, photos and videos illustrating the products sold, in strict compliance with the best market standards. This information is clearly presented to its customers on the page of each product and/or service offered.

4.2 Price Information
Kanto clearly displays the total price of each good or service on its website, including any taxes, additional transportation charges, postal or delivery charges, or any other fees that may be applicable.

Kanto shall not be held responsible in the event of computer, manual, technical or any other type of error that results in a significant, unexpected change in the public sale price displayed on the Kanto website. In cases where the price is exorbitant or clearly unreasonable, the purchase request will be considered invalid and cancelled, and the customer will be notified of this fact.

Kanto informs that the prices shown on www.kanto.pt are valid only for the day of their announcement and for all orders placed on that day, even if they are received at a later date, and are subject to stock availability.

In the case of automated purchases via platforms (Google Shopping, Comparator, etc.), we would like to inform you that the product feeds are updated daily, so the price shown in the campaign may not correspond to the price on the website. We recommend that you always check the price available on the Kanto website.

In order to access all the functions of the Kanto Online Account, you must visit the Kanto website and create an account as a user of this website by filling in the electronic form with your personal data, following the instructions provided at each step.

The Kanto website also allows you to make guest purchases. In this shopping mode, you will only be asked for the basic information needed to process your order. Once the purchase process is complete, you will be given the option to register as a user or continue as an unregistered user.

By browsing Kanto's website and registering as a customer in Kanto's online store, the user agrees to understand and accept the Privacy Policy.

All data provided by users will be treated confidentially by Kanto.

The personal data indicated as mandatory in the order form is necessary for Kanto to provide its services.

The customer's data will only be processed by Kanto for the purpose of processing orders for the products offered and may also be disclosed to third parties solely for the purpose of fraud prevention and detection, always following a request for this purpose by the competent authorities. These entities are required to implement measures to protect and secure such data.

The user is guaranteed the right to access, rectify and update their personal data, either directly or by written request, at no extra cost, in accordance with the applicable legislation.

The Internet is an open network, so the User's personal data, other personal information and any content hosted on the Service may circulate on the network without security conditions, and there is a risk that they may be accessed and used for such purposes by unauthorised third parties. Kanto cannot be held responsible for such access or use.

The data provided to Kanto is protected in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. Please read the Kanto Privacy Policy carefully.

Kanto accepts the following payment methods when purchasing products from www.kanto.pt:

• Multibanco Reference;
• MB Way;
• Visa, MasterCard, or American Express credit cards;
• PayPal.

Credit card charges will be made immediately after the order.

Kanto authorises its current partner to intermediate payments received through Multibanco Reference, MB Way, Credit Card and PayPal or any other method used for the same purpose.

All products available on the Kanto Website are available for order, except in the case of stock shortages. Products on the Kanto Website are in limited stock and may be unavailable without prior notice.

In the event of a stock shortage occurring after the order is paid for, Kanto will inform the Customer by email or telephone in order to reschedule the delivery as soon as the item becomes available, or to provide a refund within a maximum period of 14 days from the date of learning of the unavailability.

At Kanto's discretion:

• Kanto reserves the right not to process orders if any discrepancies are found in the personal data provided or if any misconduct is observed on the part of the buyer.
• Kanto reserves the right to refuse to process an order or to issue a refund in the event of an error in prices or product characteristics due to technical problems or errors beyond Kanto's control.

There may be additional charges for the transport of the product purchased on the Kanto site, which will be added to the total price of the products selected. The Customer will be informed of these charges, if any, as well as the total price before confirming the order and completing the purchase process. Kanto reserves the right to modify the prices of these charges at any time, without prejudice to the application of the rates and prices contracted at the time of the order.
Our shipping costs are as follows:

Portugal (mainland)

Azores and Madeira

*Depending on the island destination

Spain (mainland)

We do not ship to the Balearic and Canary Islands.

France, Italy, Germany

We don't ship to PO Boxes.
No compensation shall be due for any delay in the delivery of goods in relation to the estimated dates.

The public sale prices indicated on the Kanto website and its subdomains are expressed in euros. All prices include VAT and any other taxes or duties that may be applicable, but do not include delivery charges, which will be added to the total price of the selected products.

The order will be processed only after the payment has been confirmed. The customer will be informed in writing about the confirmation of the sale of the product/service.

Kanto delivers products sold on Kanto's website to the following destinations:

• Mainland and Insular Portugal;
• Mainland Spain;
• France;
• Italy;
• Germany.

The Customer may choose to receive the Goods at any address they wish, provided that it is located in one of the countries listed above.

Invoices for orders placed are available in "My Account -> Order History -> View Details -> Download Invoice" as soon as they have been dispatched.

Kanto will inform the customer of the status of their order and the delivery date via email and/or SMS. For any further questions, please contact our Customer Support Line: +351 913 626 555 (calls to national mobile numbers) who will provide you with all the information about your delivery.

The Customer may request the cancellation of the order on the Kanto website up to the time the items are being prepared, without prejudice to the right of free resolution provided in Section 19, by contacting Kanto's Customer Support Line.

As stated in section 4.2, any programming errors, system malfunctions (machine) or message distortions (including typing errors) are excluded, in accordance with article 33, paragraph 2, letters a) and b) of Legislative Decree 7/2004, of 7 January. Therefore, Kanto cannot be held responsible in the event of an IT, manual, technical or any other type of error that causes a significant, unforeseen change in the public sale price displayed on the Kanto website. In cases where the price is excessive or obviously negligible, the order will be considered invalid and cancelled, and the customer will be informed of this fact.

The products sold by Kanto on www.kanto.pt are subject to the Consumer Rights Regulations for the purchase and sale of goods, digital content and services, approved by Legislative Decree no. 84/2021 of 18 October (transposition of EU Directives 2019/771 and 2019/770), in its current version, and their conformity is guaranteed for a period of three years from the date of delivery of the goods.

Products that show defects due to normal wear and tear, weather conditions, negligence, accidents or improper handling are considered to be outside the terms of the warranty.

You can exercise your rights by contacting the Kanto Customer Support Line.

In the case of online purchases, the consumer has a period of 14 days, starting from the day on which he/she takes physical possession of the goods, or the day on which he/she takes possession of the last item, in the case of several items ordered in a single order and delivered separately, to return his/her order, without any costs other than those specified in this clause and without having to give any reason, in accordance with article 10, paragraph 1 of Legislative Decree no. 24/2014 of 14 February, as amended.

To exercise this right, the customer must clearly state their intention to cancel the contract and return the item complete, in the same condition as sold, without signs of misuse, in its original packaging and in good condition, including the manual and all accessories.

If this right is exercised, Kanto will bear the cost of returning the products from mainland Portugal. In all other cases, the customer is responsible for the return costs.

If the consumer so wishes, he/she may exercise the right of withdrawal by filling in and sending electronically the model withdrawal form annexed to Legislative Decree 24/2014, of 14 February, and available in "My Account > Returns > Return Request", or by any other clear declaration of withdrawal.

As soon as Kanto receives the customer's declaration of exercise of the right of withdrawal, Customer Support will contact the customer to schedule the collection of the item. Under the Right of Withdrawal, Kanto will collect the returned item from the Customer's address at no cost to the Customer, provided that the address is located in mainland Portugal.

If the return is from outside mainland Portugal, after contacting Customer Service and receiving the return instructions, the item can be sent to the following address, properly packaged in the original packaging:

KANTO

Avenida 25 de Abril, 28

4700-099 Braga

Except for mainland Portugal, the customer bears the cost of returning the products.

All items will be inspected on arrival and only those that meet the return conditions will be accepted for exchange or return.

Customer telephone support services are not subject to refund.

The customer must return the goods within 14 days of having been notified of the decision to withdraw from the contract.

Once the right of withdrawal has been exercised, the refund of the amount paid by the Customer, including any delivery costs paid by the Customer, will be made by the same method of payment used for the initial purchase, at no cost to the Consumer, after verification of the fulfilment of the return conditions described in point 19. Kanto has a maximum of 14 days to process the refund.

Kanto may withhold the refund until the item is received or until the customer provides proof of return of the item.

The right of withdrawal does not apply to contracts for:

• Providing customised or clearly personalised goods; and
• The supply of goods which, due to their nature, cannot be returned or which are likely to deteriorate or spoil quickly; - The supply of goods which, due to their nature, cannot be returned or which are likely to deteriorate or spoil quickly;
• Providing sealed goods not suitable for returning for health or hygiene reasons once opened after delivery; - Providing sealed goods not suitable for returning for health or hygiene reasons once opened after delivery;
• The supply of goods which, after they have been delivered, are by their nature inseparably mixed with other goods.

All Kanto products and services are in compliance with Portuguese law.

Kanto has adequate levels of security; however, Kanto will not be responsible for any loss suffered by the User and/or third parties due to delays, interruptions, errors or suspensions of communications caused by factors beyond its control, including any deficiencies or failures caused by the communications network or services provided by third parties, the computer system, modems, connection software, or any viruses resulting from the downloading of infected files or files containing viruses or other problems that may affect the User's equipment. If, for any reason, access to the Kanto website is interrupted, making it impossible to provide the service, Kanto will not be responsible for any resulting damages.

All data and information requests made through this service are assumed to be made by the user, and Kanto disclaims any liability arising from misuse or fraudulent use of the information obtained.

Kanto shall not be liable for any loss or damage caused by any misuse of the Service that is not directly attributable to its wilful misconduct or gross negligence.

The user agrees:

• Provide accurate personal information and addresses;
• No use of false identities;
• Respect order limits.

Kanto declines all liability in the event that any of the information provided is incorrect or insufficient, resulting in a delay or impossibility in processing the order or possible non-delivery.

If the user violates any of these obligations, Kanto reserves the right to cancel future purchases, block access to the store, cancel the provision of any other services that Kanto is simultaneously providing to the same user, and also prevent the user from accessing any future services provided by Kanto.

Without prejudice to other forms of communication provided for in these General Conditions of Sale and Use, notices to the User relating to the Service, including any changes to these General Conditions of Sale and Use, may be sent to the User's e-mail address, by SMS or by telephone.

The user agrees to receive all communications or notifications related to the online store at the address, contact phone or email address provided during the ordering process.

At any time, the user may request to no longer receive these communications or notifications by using the contact form or by sending an e-mail to geral@kanto.pt

These terms and conditions and any contracts that may be entered into hereunder shall be governed by Portuguese law.

In the case of national and cross-border disputes between a consumer and a supplier of goods or services concerning contractual obligations arising from contracts for the sale of goods or the provision of services concluded between the supplier of goods established in Portugal and consumers resident in Portugal and the European Union, the consumer may have recourse to a consumer dispute resolution body.

Kanto is subject to compulsory arbitration or mediation within the framework of low-value consumer disputes (up to 5.000€), when they are submitted, by express choice of the consumers, to the judgement of an arbitration tribunal linked to legally authorised consumer dispute resolution centres.

Currently, the following consumer dispute resolution schemes exist in Portugal:

• National Centre for Information and Arbitration of Consumer Conflicts (CNIACC)
• Arbitration Centre for Consumer Conflicts of the District of Coimbra (CACCDC)
• Arbitration Centre for Consumer Conflicts of Lisbon (CACCL)
• Arbitration Centre of the Autonomous University of Lisbon (CAUAL)
• Arbitration Centre for Consumer Conflicts of the Autonomous Region of Madeira (CACC RAM)
• Information and Arbitration Centre of Porto (CICAP)
• Information and Arbitration Centre of Vale do Ave (TRIAVE)
• Information and Arbitration Centre of Vale do Cávado (CIAB)
• Information, Mediation and Arbitration Centre of Algarve (CIMAAL)

In the case of national and cross-border consumer disputes within the online scope, the consumer can resort to the European Consumer Centre through the ODR Platform (“online dispute resolution”), which is competent for resolving disputes related to contractual obligations arising from online contracts for the sale of goods or services. Access the Electronic Platform for Alternative Dispute Resolution for online contracts for the sale of goods or services, either national or cross-border.

More information on the website of the Directorate-General for Consumers: www.consumidor.pt.